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Click a Question

  • Who is 911 Travel?
    911 Travel was created to offer special vacation plans for all emergency services personnel to say thank you for all you do to keep us safe.  We know you work hard and as our way of saying thank you, we are offering spectacular vacations in some of the most popular destinations - worldwide and here at home.
  • What vacation areas are available through the program?
    911 Travel has literally thousands of vacation weeks available at luxury condos at every major vacation destination you can imagine.  Orlando, Daytona, Myrtle Beach, Cancun, Branson, Nashville, Hilton Head and the Caribbean to name just a few.
  • What are the accomodations like?
    These condominiums are fully furnished and offer all of the conveniences of home.  Most include a full kitchen, 1, 2, or 3 bedrooms, and a living area.  Many have Jacuzzis, patios or balconies, and other amenities to make your vacation a dream come true.
  • What is a "vacation week"?
    A vacation week is an 8-day/7-night vacation accomodation.  Your vacation week starts on either Friday, Saturday, or Sunday and continues through the following Friday, Saturday or Sunday.  Typically, you would be permitted to check in to the resort after 4:00 PM on Friday, for example, and you would be required to check out before 10:00 AM on the following Friday.
  • How far ahead can I book a vacation?
    ►Our vacation destinations allow you to find and reserve vacations up to 2 years in advance.  You may book our Code 3 weeks online and our expanded search destinations by e-mail.  

  • Am I obligated to tour or buy anything?
    No, these accommodations are for vacation only.  If you want to preview or tour the property, you must request an appointment after you have checked in.
     
  • What other costs are involved?
    Only your food, entertainment, and travel costs.  You will be required to provide a $50.00 or $100.00 security deposit at check in.  This can be done by credit card or by cash.  If you have not damaged the unit during your stay, the deposit will be returned at check out.
     
  • Can I book online securely?
    Yes, our secure online booking engine will allow you to purchase any Code 3 Vacation selection by major credit card.  You will receive an  immediate receipt and reservation confirmation by email within 24 hours. Our expanded vacation destinations must be booked by e-mail.
     
  • How do I contact you?
    We are as close as the internet.  Contact us at info@911travel.com.
     
  • How do I know what I'm getting?
    The resort detail page will show you graphics and amenities for each vacation week plus helpful information pertaining to that resort.  The same information will be printed on your email confirmation.

Hold and Book online in real time
  Use our secure booking engine to hold, confirm or purchase your Code 3 reservations.  You may place reservations on a 24-hour hold after which they will become available to others.  You will receive an email after you have placed a vacation on hold from which you can link back to confirm and purchase your vacation.
   
Double check your email address
  Be sure to double check your email address to assure that you have not typed it in wrong.  Your hold confirmations and booking confirmations will be sent to that email address.  If you do not receive any confirmations within 10 minutes of submitting, please email us.
   
Read Terms and Conditions
  Be sure to read the Terms and Conditions before using our booking engine.  The terms and conditions contain important information regarding your reservations.
   
Book early!
  Our vacation inventory changes rapidly with vacations being booked and other vacations being added.  If your vacation week is not placed on hold, it may not be there when you return to book it.
   
Print your confirmations
  You will need your printed confirmation to check in at your resort.  You will not be permitted to check in without it.  Please be sure to print it and take it with you.
   
Get the names right
  When booking your week, be sure to enter the name of the person who will be checking in.  The resort will not allow others to check in even if they have the printed confirmation.  Only the person named on the confirmation may check in.
   
   
   
   

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